Refund policy

We trust you are satisfied with your purchases from Melted Candles Co. However, if for any reason you are not, we can offer an exchange or refund on any items as long as it is returned within 7 days of receipt. This option is only available on full-priced items. The purchase of sale items is final unless deemed faulty.

Please ensure your items are properly packaged before returning it to us. We suggest using the box your order arrived in with the same fill we have used to ship the order. Send an email to hello@meltedcandlesco.co.za to receive the return address. You are responsible for all postage costs incurred to return an item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. No returns or refunds will be processed if your order have visibly been used. Unfortunately we do not offer refunds if you simply did not like the product. If your request is approved, your refund will be processed and a credit will be processed to your credit card or original method of payment within 3 – 5 working days. Please note that Melted Candles Co. will only accept returns purchased directly from the Melted Candles Co. website. Any items purchased from an Melted Candles Co. stockist must be returned to that stockist as per their return policy.

If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or a refund.

Please note that we can only offer exchanges on items if they are defective or damaged. With the exception of faulty items, we are unable to reimburse postage costs.

If you have any questions, please email us at hello@meltedcandlesco.co.za.